“In light of recent world events, specifically, September 11, 2001, you were tested to the limit, proving to be a
'World Class Contractor'…Clearly, with such an outstanding rating, you had many areas of commendable performance
(35 of 37 annexes were scored 'Exceptional')...The high
degree of mission readiness at Diego Garcia is largely attributable to your performance.”
C. Schanze
Capt, CEC, USN
“Your efforts were key to the perfect 100% overall rating awarded…I would like to recognize [First Support Services]
for its dedication and commitment, especially during this
time of global crisis. Your company's contributions to
Operation Enduring Freedom have been instrumental in
attaining the highest possible degree of mission readiness
at Diego Garcia.”
C. R. KUBIC
Rear Admiral, CEC , U.S. Navy, Commander
“…let me express our sincere appreciation for the outstanding support provided by the [First Support Services] team
during our review of inspection of contracted functions. Your willingness to participate in our interview sessions provided a much-needed contractor's perspective on this topic.”
J. Worth Carter
Colonel, USAF, Commander
“The knowledge and experience [First Support Services] possesses, as a qualified provider of BTS services for the Air Force is outstanding…It is clear that [First Support] continually strives to do the best job it can do at all times and in all places.”
Karen F. Nobles
Chief, Contracting Division
38th Engineerng Installation Group
"The Contractor has done an excellent job … Maj. Banholzer, pilot for Air Force Two, praised TA saying, 'I can't tell you how much we appreciate your lean-forward attitude and your help. … You guys are the best.' … Also, Ft. Rucker's Commanding General, BG E. J. Sinclair … lauded TA saying, ‘Thanks for the great support of our 132 [Army helicopters] … Your service was fabulous and we are appreciative for the support on short notice.' "
Bruce A. Betrosoff
QAE, Transient Aircraft Services
Robins Air Force Base, GA
"Exceptional Performance — Leading all observatories in rapid response to Air Force Weather Agency (AFWA) Space Forecast Center request for data … Support to NORAD and PRECENDENCE 1-1 … at 100%. … This response has resulted in [First Support Services'] Digital Ionospheric Sounder Systems (DISS) data availability of 99%, the highest among all 16 DISS sites worldwide."
Benito R. Chavarria
San Vito QAE/Program Manager
San Vito Solar Observatory, Italy
"DZB’s work on service calls was excellent. Feedback from the housing office and occupants was very favorable … DZB’s overall performance met or exceeded contractual requirements. The contractual performance of their technical element (quality of product) being assessed was accomplished with 100% of submissions being timely. This is reflected in their receiving the maximum award fee."
Richard Harr
Contracting Specialist
NAVFAC HI ACQN FSC ACO BR
Pearl Harbor Military Family Housing